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Our Terms & Conditions

Agreement between You and PickUrPack

By placing an order via our website (, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information page for further information.

In order to contract with PickUrPack you must be over 18 years of age. PickUrPack retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, bank account or other digital wallet account like PayPal, Google Pay etc. used to place your order and that there are sufficient funds to cover the cost of the goods.

1. Introduction

  1. These are the terms and conditions under which we supply our Products to the Customer (the ‘Terms and Conditions’).
  2. You, the Customer, should read these terms carefully before you submit the order to us. These Terms and Conditions tell the Customer who we are, how we will provide our Products to the them, how the Customer and We may change or end the Contract, what to do if there is any problem and other important information. If the Customer thinks that there is a mistake in these terms, please contact us to discuss.
  3. If you are a Business Customer, these terms constitute the entire agreement between us in relation to your purchase. The Business Customer acknowledges that they have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us which is not set out in these terms and that they shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
  4. Our Business Customers may be entitled to trade accounts. If you are a Business Customer, we may request evidence, to our satisfaction, that you are not a Consumer Customer and that you are a trading, solvent business including, without limitation, your VAT number and business invoices and such other information as requested on our Trade Account Application Form. We reserve our rights entirely to refuse to accept any Trade Account Application that we deem, in our sole and absolute discretion to not meet our criteria or where we have any reason to doubt your solvency or status as a Business Customer. We also reserve our rights entirely to cancel or revoke your Trade Account at any time and without notice to you.
  5. The use of the e-shop requires acceptance of each and all of terms and conditions set forth below (hereinafter referred to as "Terms”) and please make sure you read them carefully at every visit and use of our e-shop. In particular, you should be aware that using our e-shop constitutes your full and unconditional acceptance of these Terms, provided that you complete your order; thus, your explicit and unconditional acceptance, and your legal capacity is presumed.
  6. The Terms shall be governed by the laws of Greece and in particular by such effective provisions that regulate issues pertaining to the customer protection, the electronic commerce, the protection and privacy of personal data, the protection of intellectual or industrial property rights.
  7. The Company reserves the right to amend or renew the Terms and it also undertakes the obligation to inform you on any amendments to and of any change thereof through the Website of this e-shop. 
  8. Any cancellation of a specific Term doesn't induce the cancellation of the other Terms. Non-exercise by the Company of its rights under these Terms does not imply a waiver of those rights.

2. Information About Us and How to Contact Us

  1. The website is an electronic shop (e-shop) created and operated by the company under the trade name "INTERTAN SA" with the Tax Registration Number (VAT No.) 094312775, Tax Office of Chalkida, Greece, with registered office at Nea Lampsakos, Chalkida, Greece (hereinafter referred to as "Company"), for the presentation and sale of its products through Internet. Contact details for the Company are as follow: telephone number : 210 210 12 11, and electronic address/email  [email protected].
  2. The Customer can contact us by telephoning our customer service team at: 210 210 12 11, or by writing to us at: [email protected] and by post at: Nea Lampsakos, Chalkida, Greece, Zip Code: 34150
  3. If we have to contact the Customer, we will do so by telephone or by writing to the Customer at the email address or postal address provided by them to us in the Order or when they created their account.
  4. When we use the words "writing" or "written" in these terms, this includes emails.
  5. Our website:

3. Our Contract with You

  1. Please follow the onscreen prompts on our website to place an Order. Each order is an offer by you to buy Products subject to these Terms and Conditions (an ‘Order’).
  2. After you place an Order, you will receive an email from us acknowledging that we have received it but note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.
  3. Our acceptance of the Order shall take place:
    1. In the case of payment made by credit card or debit card via our website, when we email the Customer to confirm that payment has been approved and processed; or
    2. In the case where an invoice is raised to the Customer, upon full payment of our invoice in accordance with our invoice terms, at which point a binding contract will come into existence between the Customer and us on the terms set out in this agreement (the ‘Contract’)
  4. We reserve our rights to cancel any Order at any time without further reason to the Customer.

  5. If we are unable to accept the Order, we shall inform the Customer of this in writing and shall not charge tehm for the Product(s). This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained from Customer does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet an estimated delivery date the Customer has specified.
  6. We shall assign a Sales Order number to the Customer and tell tehm what it is when we accept your Order. It will help us if the Customer can tell us the order number whenever they contact us about their Order.
  7. We reserve our rights entirely to refuse to accept any Orders at any time and without further notice or reasoning to the Customer.

4. Our Products

  1. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Your Product may vary slightly from those images.
  2. The packaging of the Product may vary from that shown in images on our website.
  3. Drawings, photographs, illustrations, specifications, performance data, dimensions, weights and the like, whether contained in the contract or made by way of representation, have been provided by us in the belief that they are as accurate as reasonably possible, but they do not constitute a description of the goods, shall not be taken to be representations made by us, and are not warranted to be accurate.
  4. All drawings, photographs, illustrations, specifications, performance data, dimensions, weights and the like (‘PickUrPack Information’) are the property of Intertan SA. You warrant that you will not use, copy, reproduce, modify, sell or distribute any of the PickUrPack Information for your own personal and/or business purposes including, without limitation, on any website. Except as specifically agreed with us in writing, you further warrant that you shall not resell, advertise, promote or otherwise distribute the Products on any other website or platform (whether online or offline)

5. Intellectual Property Rights – Trademarks

  1. The entire content of the Website, including images, graphs, photographs, figures, texts, provided services, sounds, videos, names, logos, distinctive features, products and, in general, all files constitute intellectual property, registered trademarks and service marks of the Company and/or its associates and are protected according to the relevant provisions of the Greek and EU law and of the international conventions. 
  2. Therefore, any copy, republication, loading, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, creation of derivative works or misleading of the public about the actual provider of the content of the Website is strictly prohibited.

6. User Obligations

  1. You thereby accept, agree and conclude that you will have a fairly and appropriate use of our e-shop. In particular, below we are mentioning, including but not limited to, your obligations:
    1. You undertake the obligation not to use the Website for sending, publishing or transmitting in other manners any messages that are illegal for any reason.
    2. You are solely responsible for maintaining the secrecy of the username and password of your account.
    3. Moreover, you are solely responsible for making careful use of your Account, the standard log out from the account at the end of any session, as well as for any transaction performed through your account. 
    4. You should carefully check the provided technical information and the suitability of the products you wish to order before completing the transaction.  
    5. You are obliged to strictly abide by the laws on the transmission of data from Greece and Europe to third countries.

7. Limitation of Liability

  1. The Company may not warrant the availability of the ordered products. However, in case of non-availability of the products, we pledge to inform you within a reasonable period since your order date. 
  2. The Company reserves its rights for any technical or typographical errors in the product features that have escaped its attention or occur unintentionally or are due to any downtime of the Website on grounds of force majeure. 
  3. Furthermore, the Company is liable for malice and gross negligence against users only in the event of no execution of the order or delayed delivery of the ordered products.  In addition, it reserves its rights for the time of delivery in cases of force majeure (e.g., bad weather conditions, strikes, etc.). 
  4. The Company will not be liable for actual or consequential, direct or indirect damages that may occur due to inability to use the Website and to errors, interruptions, defects or delays in the functioning of the Website or the transmission of information via the Website to the Internet. 
  5. The Company will not be liable for any technical problems that may arise when the users access and use the Website and are related to the compatibility of their infrastructure therewith or any "viruses" or other harmful components contained in Websites.
  6. You agree to defend, indemnify and hold ALO, its directors, officers, employees, agents and affiliates harmless from any and all claims, legal liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any manner arising from, relating directly or indirectly to your use of the Website, your violation of the Terms or the posting or transmission of any material on or through the Website by you, including, but not limited to, any third party claiming that any information or material you provide infringes a third party's proprietary right.
  7. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Website or the purchase of Products.
  8. Our liability, if any, shall be limited to the purchase price paid for the Products.

8. Purchase of Products

  1. The e-shop operates under the provisions of Law 2251/1994 on "Consumer protection" and particularly, under resolution Ζ1-496/2000 on distance trade of goods and services. 
  2. Usage of the e-shop services doesn't involve any extra charges beyond the applied pricing scheme for the general access to Internet paid only to the relevant third providers. 
  3. The order forms and the receipts you will receive for your purchase may contain any specific terms and conditions that apply additionally to the purchase of each specific product alongside the terms and conditions of this Agreement.
  4. The Company reserves the right of reservation on and/or refusal to execute orders, provided that it notifies the persons concerned of the reasons for the said reservation or refusal within a reasonable period of time. 
  5. In case of any issue, complaint, remark, etc., arising during the purchase of the products, please notify the Company promptly by calling Customer Care Center at 210 210 12 11, every day from 09:00 to 17:00, or by sending email to [email protected].
  6. The price of the product excludes VAT (unless otherwise stated) and will be the price indicated on the order pages when you placed your order.
  7. The Company is in anyway trying for the accurate display of data and prices for the products available through the e-shop.
  8. However, if you find that a product is offered at an unusually low price or with unusual features, without any particular evidence that justifies such a condition, you are kindly requested to contact the Company before you proceed with your order, as there is the possibility for typographical or technical errors to have occured in products prices and features.

9. Payment Terms

  1. Payment for the Products must be made in full at the time of placing the order, unless otherwise agreed in writing between the parties.
  2. We accept payment through the methods specified on the Website. You agree to provide accurate and valid payment information.
  3. Currently available payment methods in the form of prepayments in the Online Store are available at
  4. In the event of non-payment or late payment, we reserve the right to suspend or cancel your order and pursue any legal remedies available to us.

10. Shipping and Delivery

  1. We will make reasonable efforts to deliver the Products within the estimated delivery timeframe. However, we do not guarantee delivery dates and shall not be liable for any delays or damages caused by the delivery process.
  2. Risk of loss and title for the Products pass to you upon our delivery to the carrier. You are responsible for filing any claims with the carrier for damaged or lost shipments.
  3. On the Electronic order form, the Customer selects the method of delivery by marking the selection made.
  4. For safety reasons, delivery shall be at the address specified in your Order and our couriers shall not enter your premises. If no one is available at your delivery address to take delivery, our couriers may leave you a note informing you of how to rearrange delivery or collect the products from a local depot. For redelivery of failed deliveries, we reserve the right to apply a re-delivery charge.
  5. Currently available delivery methods in the Online Store and more Shipping Details are available at

11. Returns and Refunds

  1. Our return and refund policy are outlined separately on the Website.
  2. Any return shipping costs shall be borne by the buyer, unless the return is due to our error or a defective product.
  3. Currently return and refund policy are available at

12. Governing Law and Jurisdiction

  1. This Agreement shall be governed by and construed in accordance with the laws of Greece. Any disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts located in Chalkida, Greece.

13. Online Dispute Resolution (ODR) platform.

  1. According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process is now foreseen throughout the European Union. If the Customer has a problem with a purchase they made from the Online Store and resides in the EU, they can use this website: for out-of-court settlement of the dispute. 

14. Data protection disclaimer

  1. PickUrPack is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using the service, you acknowledge and agree that INTERTAN's collection, use and disclosure of this personal information is governed by our Privacy Policy .

15. External Links

  1. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  2. External links operate in accordance with the terms and conditions of the linked sites.

16. Modifications to the Agreement

  1. We reserve the right to modify or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the modifications constitutes your acceptance of the revised Agreement.